Finding the right support for the right problem is critical, no matter what your task. At IEN, our goal is to provide our office and PI laboratory occupants with the best support team on campus. In order to facilitate support requests, we have instituted a Computing Support and Operations Support email request system. Here's what you need to know.

Building & Resident Support

 The IEN Operations Support Team  can assist with issues in the Pettit and Marcus buildings such as:

• Custodial and Maintenance Coordination
• Mail, Shipping, Receiving
• Furniture and Relocations
• Building access both keys and Buzzcards
• Space tracking for offices and carrels
• Telephone (cellular and land line) coordination
• Audio Visual Support

For questions regarding IEN building and resident support, please contact Brian Doles, IEN Building Coordinator, Office: 404.894.4005, Email: brian.doles@ien.gatech.edu

Business Development & Process Support

IEN is here to support faculty and industry affiliates with the following processes:

• Legal (NDA, Licensing, etc)
• Export Control Reviews
• Contracts/Membership
• Invention Disclosures and Patents
• Donations and Gifting

For more details, contact Dean Sutter - Assoc. Director & Industry Outreach - Office: 404.894.3847, Email: dean.sutter@ien.gatech.edu

or Brian McGlade - Program & Operations Manager: PRC - Office: 404.385.1143, Email: brian.mcglade@ien.gatech.edu

Cleanrooom Support

The Cleanrooms at the IEN have a request tracking system in place to better support your day to day needs. Send your requests to crrequest@ien.gatech.edu for any of the following:

• Cleanroom Access Issues (orientation, cleanroom entrance/exit doors, and laboratory doors)
• Cleanroom Equipment Requests (cost sharing, consignment, new purchases & equipment request)
• Cleanroom Training (laboratory & cleanroom equipment training, advanced equipment training, and training concerns)
• Laboratory Safety Issues (chemicals, gas leaks, general safety concerns, suspicious activity)
• PI Cleanroom Support (equipment installation & services support requests)
• PI Laboratory Support Requests
• Project Support (renovations, construction)

Our aim is to better serve your needs. Please use this system for your requests and let me know what improvements we can make.

Gary Spinner --Senior Assistant Director of Research Operations - Office: 404.894.4010, Email:gary.spinner@ien.gatech.edu

Computing Support

To assure we are providing the highest level of technical support, we have developed a standardized procedure for requesting IEN IT support as well as new hardware requests.

1. Go to sums.gatech.edu and log in using the log-in button in the top right corner.
2. Close any pop-ups requesting information
3. On the left of the screen will be the navigation bar with an icon of a computer with a wrench and screwdriver. This is the IEN Support icon.
4. If you are an IEN staff member or research scientist and do not see this IT support icon, please send an email to jason.herrrington@ien.gatech.edu to have this function enabled.
5.  After your account is created, you will be able to click the icon and enter your request for IT support or new hardware.

For more details, contact Jason Herrington - Systems Support Engineer Manager- Office: 404.894.1293, Email: jason.herrington@ien.gatech.edu

Conference Room & Event Support

IEN has conference rooms available for use by IEN affilates, as well as for the general Georgia Tech Community. IEN conference facilities that are available for reservations at no cost, for official Georgia Tech events during standard business hours include Pettit Microelectronics Rooms 102 A&B, as well as Marcus Nanotechology Rooms 1116, 1117, & 1118. They can also be contracted for Georgia Tech events held after hours or on weekends using the IEN After Hours/Weekend Conference Room Reservation Agreement Form. Full details on how to reserve these public use rooms may be found at this web link.

The IEN has small meeting and conference room space available for our Marcus and Pettit resident faculty, staff and students. Access to this space is tied to your Georgia Tech email account.

The IEN also supports faculty and staff with events. This support may include:

• Room Coordination and Set Ups
• Webinars and Teleconferencing
• Event Logistics - Online Registration Set-Up and Tracking, Meals, Printed Materials (name tags, agendas, etc.), Day-of-Event Guest Greeting

For questions regarding conference room support, please contact Brian Doles - IEN Building Coordinator - Office: 404.894.4005, Email: brian.doles@ien.gatech.edu

or Christa Ernst - IEN Marketing Manager - Office: 404.894.1665, Email: christa.ernst@ien.gatech.edu

Finance and Administration Support

The  IEN Finance and Administration Team assists our affiliated faculty and staff in the following areas:

• Budgeting and Account Management
• Audit Support and Administration
• Sponsored Research Administration
• PCard Coordination and Audit
• Asset tracking, Disposal and Annual Audits

Contact Traci Walden-Monroe - Assistant Director: Admin/Finance/H.R. - Office: 404.894.4855, Email: traci.walden@ien.gatech.edu

or Brian McGlade - Program & Operations Manager: PRC - Office: 404.385.1143, Email: brian.mcglade@ien.gatech.edu

Human Resources Support

The  IEN H.R. Team assists our affiliated faculty and staff in the following areas:

• Employment Postings/Hiring and Background Checks
• Visa and Export Control
• Employee Relations/Benefits
• Payroll/Timesheets

Contact Traci Walden-Monroe - Assistant Director: Admin/Finance/H.R. - Office: 404.894.4855, Email: traci.walden@ien.gatech.edu

or Brian McGlade - Program & Operations Manager: PRC - Office: 404.385.1143, Email: brian.mcglade@ien.gatech.edu

Marketing & Communications Support

The  IEN Marketing & Communications Team is here to support the promotion of IEN research and events, as well as assist in aligning marketing materials with Institute standards. We are here to help with the following:

• Promotional and Publicity Materials and Support

• Research Related Press Items and Events Promotion (Internal & External)

• IEN Conference & Trade Show Coordination

• Web Support - IEN and Affiliated Centers/Programs

• GT Branding: Guidelines and Support

Contact Christa Ernst - IEN Marketing Manager - Office: 404.894.1665, Email: christa.ernst@ien.gatech.edu

or Dean Sutter - Assoc. Director & Industry Outreach - Office: 404.894.3847, Email: dean.sutter@ien.gatech.edu