Finding the right support for the right problem is critical, no matter what your task. At IEN, our goal is to provide our office and PI laboratory occupants with the best support team on campus. In order to facilitate support requests, we have instituted a Computing Support and Operations Support email request system. Here's what you need to know.
The IEN Operations Support Team can assist with issues in the Pettit and Marcus buildings such as:
For questions regarding IEN building and resident support, please contact Brian Doles, IEN Building Coordinator, Office: 404.894.4005, Email: brian.doles@ien.gatech.edu
IEN is here to support faculty and industry affiliates with the following processes:
For more details, contact Dean Sutter - Assoc. Director & Industry Outreach - Office: 404.894.3847, Email: dean.sutter@ien.gatech.edu
or Brian McGlade - Program & Operations Manager: PRC - Office: 404.385.1143, Email: brian.mcglade@ien.gatech.edu
The Cleanrooms at the IEN have a request tracking system in place to better support your day to day needs. Send your requests to crrequest@ien.gatech.edu for any of the following:
Our aim is to better serve your needs. Please use this system for your requests and let me know what improvements we can make.
Gary Spinner --Senior Assistant Director of Research Operations - Office: 404.894.4010, Email:gary.spinner@ien.gatech.edu
To assure we are providing the highest level of technical support, we have developed a standardized procedure for requesting IEN IT support as well as new hardware requests.
For more details, contact Jason Herrington - Systems Support Engineer Manager- Office: 404.894.1293, Email: jason.herrington@ien.gatech.edu
IEN has conference rooms available for use by IEN affilates, as well as for the general Georgia Tech Community. IEN conference facilities that are available for reservations at no cost, for official Georgia Tech events during standard business hours include Pettit Microelectronics Rooms 102 A&B, as well as Marcus Nanotechology Rooms 1116, 1117, & 1118. They can also be contracted for Georgia Tech events held after hours or on weekends using the IEN After Hours/Weekend Conference Room Reservation Agreement Form. Full details on how to reserve these public use rooms may be found at this web link.
The IEN has small meeting and conference room space available for our Marcus and Pettit resident faculty, staff and students. Access to this space is tied to your Georgia Tech email account.
The IEN also supports faculty and staff with events. This support may include:
For questions regarding conference room support, please contact Brian Doles - IEN Building Coordinator - Office: 404.894.4005, Email: brian.doles@ien.gatech.edu
or Christa Ernst - IEN Marketing Manager - Office: 404.894.1665, Email: christa.ernst@ien.gatech.edu
The IEN Finance and Administration Team assists our affiliated faculty and staff in the following areas:
Contact Traci Walden-Monroe - Assistant Director: Admin/Finance/H.R. - Office: 404.894.4855, Email: traci.walden@ien.gatech.edu
or Brian McGlade - Program & Operations Manager: PRC - Office: 404.385.1143, Email: brian.mcglade@ien.gatech.edu
The IEN H.R. Team assists our affiliated faculty and staff in the following areas:
Contact Traci Walden-Monroe - Assistant Director: Admin/Finance/H.R. - Office: 404.894.4855, Email: traci.walden@ien.gatech.edu
or Brian McGlade - Program & Operations Manager: PRC - Office: 404.385.1143, Email: brian.mcglade@ien.gatech.edu
The IEN Marketing & Communications Team is here to support the promotion of IEN research and events, as well as assist in aligning marketing materials with Institute standards. We are here to help with the following:
Promotional and Publicity Materials and Support
Research Related Press Items and Events Promotion (Internal & External)
IEN Conference & Trade Show Coordination
Web Support - IEN and Affiliated Centers/Programs
GT Branding: Guidelines and Support
Contact Christa Ernst - IEN Marketing Manager - Office: 404.894.1665, Email: christa.ernst@ien.gatech.edu
or Dean Sutter - Assoc. Director & Industry Outreach - Office: 404.894.3847, Email: dean.sutter@ien.gatech.edu
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